Saturday, 14 November 2009
For the first time ever, I have been accused of discriminating...
Oh yes, the man who was trying to book our new phone line accused me of discriminating against 'able bodied people' when I explained to him that we could not be without our own number, and certainly not without a land line for a month due to Deion currently waiting for several hospital appointments, and the fact that we are waiting for about ten sets of result e.t.c
He told me I should not expect special treatment.
I did explain to him about the Disability discrimination Act and how companies have to make reasonable adjustments for those with disabilities, but to be honest, my heart wasn't in it, I'm so sick of it, all I wanted was to not be without a phone for any length of time so we don't miss an appointment and go back to the end of the queue. If it was just me, it wouldn't matter.
Of course, Mr sensitive on the other end sarcastically said 'I can't believe you don't have a mobile'
'I do arse wipe,' I said nicely, 'but that doesn't help much, when not all hospital departments won't actually ring them, they need a land line.'
Even after speaking to his manager, and her supervisor, I still don't know how quick it will be, I guess I need to spend the day phoning all the hospital departments, physios' e.t.c.and giving them a land line of someone, then, that person can get me on the mobile.....oh well...such is life, well, my life lol!
What I wonder is, if an elderly person needs a new phone line, a disabled person living alone....is there no priority service? Its a really bad system, I shall write a letter to head office when I get a minute.